Solved: Gifting a handset and getting early upgrade

Cazzer · ‎17-07-2021

Can I pay off my handset plan and gift my current iPhone XR to my dad. I want to keep my number and sim and get an upgrade handset but keep my current airtime plan - is that possible?

MI5 · ‎17-07-2021

@Cazzer

Yes, once you pay off the device plan you can do whatever you want with the phone and upgrade to a new one.
You automatically keep your number but you will need to choose a new tariff from one advertised with the phone you want.
Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-07-2021

@Cazzer

Yes, once you pay off the device plan you can do whatever you want with the phone and upgrade to a new one.
You automatically keep your number but you will need to choose a new tariff from one advertised with the phone you want.
Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cazzer · ‎17-07-2021

Thank you - much appreciated!

MI5 · ‎17-07-2021

You’re welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Hawei · ‎17-07-2021

Why do I pay a device fee when I was gifted the phone

MI5 · ‎17-07-2021

Gifted from whom @Hawei ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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