UPGRADE

[Anonymous]

HI! Sorry if this is a silly question but I am a green horn when it comes to upgrades.  I have just orders a Galaxy S4 to replace my S2 under the O2 refresh scheme. When the new phone arrives do I set it up using the new SIM card which I understand comes with it or do I use my existing SIM card from my S2?  The air time tariff on the new phone will be different from that on the old one.

Thanks.

Gerry

[Anonymous · Accepted solution]

Hi.

The only time you need to perform a sim swap is if the original SIM card is the wrong size to fit in the new phone.

The link to perform such a transfer of mobile number and tariff is.

http://swapmysim.o2.co.uk

The s2 takes a mini sim/ regular ,and the s4 takes a micro one.

One should come with the phone but if it does not then you can pick up an account specific blank SIM card and the shop can perform the sim swap for you.

The sim swap is pretty easy to do and can take up to 24 hours to complete. Typically turning the phone off and on helps the network connection.

[MI5]

or get your existing sim cut down at any phone shop/mobile market stall. Saves any downtime, although unlikely your old sim will be 4G compliant which you'll be needing on the S4.

[Anonymous]

Many thanks for the information - appreciated.

Gerry

[Anonymous]

Thank you - did not know SIM cards could be cut to size.  Unfortunately 4G is not available in this part of the world yet.  I have contacted O2 on numerous occasions to ascertain when they expect to extend their 4G coverage here but each time I get stone-walled with "We cannot comment on that."   O2 in general provides a great service but they let themselves down on the Customer Service front.

[Anonymous]

Yes SIM cards can be trimmed using a cutter etc but care dies have to be taken.

SIM cards can be left not working if the trimming goes wrong.

[Anonymous]

Thanks for the warning about trimming of SIM card.  Fortunately it was not needed.  Glad to say the SIM swap online was a painless and very quick process and my new S4 is up and running so I am, as they say, a "happy bunny".  Must say O2 staff were most helpful and I got a better deal than I expected for the upgrade.

I am also most grateful to those in the O2 Community and other online forums (or should that be fora?). I never cease to be amazed how generous people are when it comes to giving advice, guidance and the benefit of their knowledge and experience to those of us who are still grapple with matters digital and technical. 

Off now to explore my new phone.  ;O))

Gerry

[Anonymous]

Hi @Anonymous

You're welcome.

Don't get me wrong many have either trimmed them by hand or via cutters at home or in shops and had no issue.

Glad your sorted.

Enjoy.

[Toby]

What a lovely thing to say Gerry. Glad to hear everything is running smoothly! Do come back and let everyone know what you think of the new phone

Well done to everyone here who helped out!

[anticpated]

I wish I knew this when I upgraded. Anyway I had to get a Sim swap at my local O2 store. It only took about 15 minutes or so, for it to become effective. Although I think that was because I happened during business hours.