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UNLOCKING

J2TheMaximum
Level 1: Joiner
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Hi there,

 

i have ave sent several unlock forms to O2 and latest email yesterday is they have closed the case as I have sent too many. This has been ongoing now for several weeks and I have not been able to unlock the phone.

 

what do you suggest as O2 seem to be stalling. 

 

Thanks

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jonsie
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Message 2 of 8
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MI5
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Have you tried another SIM to see if it is actually locked?
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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EmilieT
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Hey @J2TheMaximum , and thanks for sending me all the info I needed so quickly! We'll get this looked into for you, and as soon as I have an update I'll let you know slight_smile 

 

In the meantime, can you confirm whether you've already tried a non-O2SIM in, as @MI5 suggested?

 

Thanks @jonsie for the mention!

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J2TheMaximum
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Hi all,

 

I have tried another sim, and this did not work. The phone is definitely locked to 02 and I hope they are able to sort this for me so my son can use it with his non O2 sim.

 

Thanks all and thanks Emily for your help.

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Cleoriff
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I will mention @EmilieT now, though I doubt she will see or action this before Monday @J2TheMaximum 

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EmilieT
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Thanks for the mention @Cleoriff!

The good news is I picked this one up on Friday, and got a confirmation later in the day that it was all sorted slight_smile

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Cleoriff
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@EmilieT wrote:

Thanks for the mention @Cleoriff!

The good news is I picked this one up on Friday, and got a confirmation later in the day that it was all sorted slight_smile


Great news @EmilieT  wink

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