cancel
Showing results for 
Search instead for 
Did you mean: 

Transferring SIM to different phone and losing text message threads

Anonymous
Not applicable

I had a Motorola Moto 3G phone which got damaged. I have just replaced it with another phone of the same model. I transferred my O2 pay and go SIM card from the old phone to the new and most things are working ok. The problem is with the text messages i.e. in the "Messaging" app. All my old text message threads have disappeared, which is an irritation, and I have also got a "Welcome to EE" message, which I don't understand because I didn't think I was an EE customer. Can anyone advise, especially with the text message threads ? Thanks for any help.

Message 1 of 11
7,126 Views
10 REPLIES 10

MercedesS
  • 1192 Posts
  • 17 Topics
  • 18 Solutions
Registered:

@Anonymous wrote:
SMS backup+ did the trick, thanks !

 

Hello @Anonymous, welcome to the O2 community!

Glad to see they helped you! Fantastic let us know if you need anything else! 

 

Thanks @jonsie@Cleoriff and @MI5 for the help heartHero

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
Message 11 of 11
444 Views