cancel
Showing results for 
Search instead for 
Did you mean: 

Top-Up Card problems

Anonymous
Not applicable

Just got my Sony Xperia for my birthday and we bought it on Payasyougo and paid £10 for a Top-Up. It tells me to call 248 on my phone so I did that and this voice comes on telling me to enter the 16 digit code on the reverse of the card starting with 8944. Where do I type this in?? I'm in a call so where do I type the code into? Also, (not including the 8944) my code is 15 numbers not 16, does this matter? 

Message 1 of 9
3,297 Views
1 ACCEPTED SOLUTION

Accepted Solutions

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

You use the dialling keypad on the phone, it should accept the number of digits that you have.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

View solution in original post

Message 2 of 9
3,294 Views
8 REPLIES 8

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

You use the dialling keypad on the phone, it should accept the number of digits that you have.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 2 of 9
3,295 Views

Anonymous
Not applicable

Dialling keypad?? Where do you find that?

 

Message 3 of 9
3,287 Views

jonsie
Level 94: Supreme
  • 92917 Posts
  • 608 Topics
  • 6913 Solutions
Registered:
Message 4 of 9
3,285 Views

Anonymous
Not applicable

Okay just got it working, thanks both of you!

Message 5 of 9
3,283 Views

jonsie
Level 94: Supreme
  • 92917 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

Well done! slight_smile

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 7 of 9
3,271 Views

Anonymous
Not applicable

I am receiving 7 replies from all friends that I sent New Year texts to on New years eve I am still getting texts from 2 and that makes 20 each.I got a text from my brother 4 times today. I give up.Any ideas

Message 8 of 9
3,235 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

Nothing to do with top up card problems then, I've asked for this post be moved to a new thread?

 

Have you tried cleaning the sim?

 

Give O2 a ring they can either send out a new sim card or restart your connection.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 9 of 9
3,229 Views