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Texts/Calls going through to old phone

OJones90
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Hey everyone. 

 

A few days ago I upgraded from the Samsung S8 to the S20 FE. I was sent a new sim and I was keeping my number. I followed the instructions - put the new sim in, used the code and serial number, and it was switched. 

 

However... All my texts and calls are still being received on my old phone, and not coming through to my new phone. What's weird is I sent someone a text just to test it out, and it worked, and they text me back. But anything else, such as password reset texts, or verification texts (which I need to log into work) are all automatically going to my old phone and no sign of them on my new one.

 

Anyone know a fix for this? I've tried Googling, but all I could find was discussion about iPhones and having to disable the chat feature.

 

Also noticed my previous plan is showing in my O2 Account. 

 

Any help would be appreciated thanks. 

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jonsie
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Have you done the sim swap from your old sim?

Guide: Sim Swap: a mini guide 2017 update 

If you still have problems contact O2 on the social media links below

View solution in original post

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TallTrees
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Hi there @OJones90 

Check this out

Guide: Migration & porting into O2  

Guide: Sim Swap: a mini guide 2017 update 

 



HAPPINESS IS BEE SHAPED

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jonsie
Level 94: Supreme
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Have you done the sim swap from your old sim?

Guide: Sim Swap: a mini guide 2017 update 

If you still have problems contact O2 on the social media links below

View solution in original post

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MI5
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@OJones90 

Go into the message app on your old phone and in advanced features you should find RCS messaging.

Remove or delete your account from there on the old phone.

Then on the new phone, do the same, but add your number or login with your account details.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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RafaC
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Hey @OJones90 did you manage to solve the issue?

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OJones90
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Hey guys, thanks for all the help. Turns out my number hadn't swapped over properly, i managed to speak to someone at O2 and we got it sorted. 

 

Thanks! 

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