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Text Messaging Issue with Microsoft Lumia 650.

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Anonymous
Not applicable

on ‎05-10-2016 08:37

on ‎05-10-2016 08:37

Hi,

I have an issue with my Lumia 650 purchased recently.

The phone runs an 02 pay monthly SIM & is set to that under Mobile Operator Settings.

However, the SMS centre number keeps defaulting back to a pay & go number ending "2035".

This prevents me from sending text messages.

The correct SMS centre number for pay monthly ends "0332". I can change this manually but within

a couple of hours the phone automatically changes this number to "2035" & I'm back to square one!

My service provide has confirmed that the network settings are correct for text messages & advised that it is the phone that keeps changing the SMS Centre Number.

How can I change this number permanently in my phone????

Many thanks,

 

Rod.

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MI5
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on ‎14-10-2016 14:39

on ‎14-10-2016 14:39

Yep, as we said 9 days ago.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎14-10-2016 14:42

on ‎14-10-2016 14:42

@MI5 wrote:
Yep, as we said 9 days ago.

I'm not sure the message is getting through.....:smileywink:

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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In response to jonsie

on ‎14-10-2016 15:56

on ‎14-10-2016 15:56

Message received & understood! wink

 

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MI5
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on ‎14-10-2016 16:00

on ‎14-10-2016 16:00

Image result for thumbs up moving animation

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎14-10-2016 16:08

on ‎14-10-2016 16:08

OK Fantastic

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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