Solved: Re: TEXT

Anonymous · ‎28-11-2016

Hi.

I have just upgraded to a S7 and tried to send a txt to a competition number and was told unable to send. Any one else getting this problem ???? O2 have said my phone is set up to use this service .

Thanks

Egan (Manchester)

madasaf1sh · ‎29-11-2016

These steps might help,
Press the Menu key from the home screen.
Select Settings.
Select the More tab at the top right hand corner of your screen.
Select Application Manager.
Slide the screen to the All section.
Select Messages
Under the Permissions section, you will find a drop down menu with 3 options for sending premium sms.
Select the desired option. (Ask is the default)

Or alternatively try this

setting->app manager, them choose MORE, SHOW SYSTEM APP, them you should scroll down to find Message Service, tap on it. And you will see its permissions "Send premium text message""

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

MI5 · ‎28-11-2016

Probably got a premium number block on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-11-2016

O2 said there is no block on my account and have said it's the handset. I have been into a samsung shop and they have said it's O2 !!!!!!

Anonymous · ‎28-11-2016

Age verification maybe

MI5 · ‎28-11-2016

Look in message app settings.
I think there might be an option in there too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎29-11-2016

These steps might help,
Press the Menu key from the home screen.
Select Settings.
Select the More tab at the top right hand corner of your screen.
Select Application Manager.
Slide the screen to the All section.
Select Messages
Under the Permissions section, you will find a drop down menu with 3 options for sending premium sms.
Select the desired option. (Ask is the default)

Or alternatively try this

setting->app manager, them choose MORE, SHOW SYSTEM APP, them you should scroll down to find Message Service, tap on it. And you will see its permissions "Send premium text message""

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

O2

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