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Anonymous · ‎31-03-2013

Since updating software to Jelly Bean my phone keeps switching off then on again. Can happen anytime whether it's charging, talking on the phone or generally using it. What shall I do

MI5 · ‎03-04-2013

That error is usually a windows error due to the PC not having the correct drivers installed, usually related to the USB ports. Run windows update or try a different USB port on your PC.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-04-2013

First thing to try is do a complete back up of the phone then do a factory reset followed by an installation repair.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎02-04-2013

Hi marinab,

Was MI5's advice helpful?

Cheers, Toby

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Anonymous · ‎02-04-2013

have backed up on computer, do I now do a factory data reset including erasing internal storage

MI5 · ‎02-04-2013

Yes, as long as you have backed up it's best to completely wipe the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-04-2013

Be warned there is a known bug in Jelly bean 4.1.2 for Xperia's with NFC so expect another software release in the near future.

Anonymous · ‎02-04-2013

Have tried to restore phone but comes up with an error E0000225 Unable to connect to device. exact error not known

MI5 · ‎03-04-2013

That error is usually a windows error due to the PC not having the correct drivers installed, usually related to the USB ports. Run windows update or try a different USB port on your PC.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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