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Level 1: Joiner
Posts: 3
Registered: ‎22-12-2017

Sony Experia 1 has no WiFi enabled calling

I had collected this model only just yesterday after being advised by a guru that this phone has WiFi calling. It doesn't.
Posts: 13,175
Topics: 77
Registered: ‎14-01-2014

Re: Sony Experia 1 has no WiFi enabled calling

Doesn't have 4g calling either...
But once o2 add it to the allowed devices list I'm sure it will.


Posts: 88,641
Topics: 536
Solutions: 11,504
Registered: ‎04-04-2012

Re: Sony Experia 1 has no WiFi enabled calling

@viridis ?
@Wi-Fi1 have you enabled it on your account first?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 13,175
Topics: 77
Registered: ‎14-01-2014

Re: Sony Experia 1 has no WiFi enabled calling

Yup all set my end, it's just the device not allowed on the 4g calling/wifi calling yet. Go figure?


Posts: 68
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Registered: ‎02-03-2019

Re: Sony Experia 1 has no WiFi enabled calling

[ Edited ]

I would maybe look at attempting to contact customer relations regarding this but that's just me.

As per the store page here under Technical Specifications:

Connectivity

Wi-Fi and 4G Calling Yes

So the device is being sold as it can use those network features. If it is not able to then maybe it should say no, or yes but maybe in brackets stating in the near future etc instead of simply yes when you can't use it because that is miss-leading sales material.

Kindest Regards,
Andrew.
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK
Posts: 13,175
Topics: 77
Registered: ‎14-01-2014

Re: Sony Experia 1 has no WiFi enabled calling

@Chris_K it's not showing on the list of allowed devices, you know if this is due to change?


O2 Social Media Team
Posts: 1,271
Registered: ‎27-11-2013

Re: Sony Experia 1 has no WiFi enabled calling


@viridis wrote:
@Chris_K it's not showing on the list of allowed devices, you know if this is due to change?

Thanks for flagging this to us. During testing and up to launch, everything looked good for Wifi Calling. Our team are aware and investigating. As soon as we have any updates we'll let everyone know

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Level 1: Joiner
Posts: 11
Registered: ‎07-04-2017

Re: Sony Experia 1 has no WiFi enabled calling

Is there any update on the wifi calling for the Xperia 1?

Also where can I find the list of approved wifi calling devices?

HTC Desire
HTC One X
Sony Xperia Z2
Samsung Galaxy S7 Edge
Samsung Galaxy S8 Plus
Samsung Galaxy S9 Plus
Sony Xperia 1 - current phone
Posts: 88,641
Topics: 536
Solutions: 11,504
Registered: ‎04-04-2012

Re: Sony Experia 1 has no WiFi enabled calling

@Thorsy22 

Approved devices here https://www.o2.co.uk/connectivity/wifi-and-4g-calling

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 11
Registered: ‎07-04-2017

Re: Sony Experia 1 has no WiFi enabled calling

Thanks
HTC Desire
HTC One X
Sony Xperia Z2
Samsung Galaxy S7 Edge
Samsung Galaxy S8 Plus
Samsung Galaxy S9 Plus
Sony Xperia 1 - current phone