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Registered: ‎31-01-2019
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Google Pixel 3XL Unlocking

Hello all slight smile

 

I requested my phone to be unlocked via the form on the O2 website and got this email -

 

"Im sorry we are unable to request the unlatching code for your phone as we no longer support unlatching for this make of handset. "

 

Please could explain what this means ? 

 

Grateful thanks,

Stephen

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Posts: 80,283
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Registered: ‎04-01-2009

Re: Google Pixel 3XL Unlocking

Is the phone definitely locked? Have you tried another sim card?

O2 have to unlock if it is locked by their network.

Any help here @EmilieT ?

Guide: Unlocking an O2 phone to use a different SIM card 

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Posts: 87,977
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Registered: ‎14-01-2013

Re: Google Pixel 3XL Unlocking

Hi @Bumble 

It may well be unlocked already. Try a sim from another network and see how you get on.

Best of luck and welcome to the forum Welcome

*The Game Is On*

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Level 1: Joiner
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Re: Google Pixel 3XL Unlocking

[ Edited ]

Cheers Jonsie, Cleoriff. I will attempt to ask a friend to try their sim in my phone. Yeh was a bit confused with their reply. Much appreciated help thanks. thumbsup

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Re: Google Pixel 3XL Unlocking

I tried putting an EE sim in my phone and it straight away connected and had  the EE logo on the home screen thumbsup

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Re: Google Pixel 3XL Unlocking

Good news @Bumble wink

*The Game Is On*

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Registered: ‎04-01-2009

Re: Google Pixel 3XL Unlocking