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Sony Experia 1 II - Mobile Data Connection

Davey66
Level 1: Joiner
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So I do a smartphone quiz at a bar and we're not allowed to use the wifi connection (so that the data over wifi is dedicated to ensuring the quiz runs smoothly). All of my friends have no issues connecting to 4G to do the quiz, but my phone is lucky to get H+ or 3G even. Is it just my phone or is Sony just bad at this. Really disappointed with this device to be honest. Wish I'd stayed with Samsung!

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gmarkj
Level 59: Quartermaster
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Were your friends on o2 as well or just you @Davey66 ?
Did you get the phone from o2, and did it come with a new sim? Are you using that or are you using the old one?

You could try a new sim to see if that helps, and see if any instructions in the guides below help.

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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