Hi everyone!
I'm a bit stumped with this one:
Was using my sim free S7 edge with an O2 contract that was coming to the end and the phone was working fine, with 4G.
Took out a new sim only 12 months contract, 4G ready. Asked CS to swap my old number to this new sim and they told me, from the minute I noticed the loss of signal, to swap the sim cards with the new one. Done all that and noticed that from the start, I would only get the H+ (No 4G). Waited 24 hours and yesterday decided to visit an O2 shop and explained that ever since inserting this new sim, have not seen the 4G indicator since, despite checking all settings on the phone that are correct. They also had a look at the phone settings and confirmed the are correct, so decided to give me another sim card. Inserted it and the problem is still here. All I get is H+, knowing that I am in a 4G area.
Has anyone here experienced a similar problem?
Thanks in advance for any help.
Grilo67
jgrilo
