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Level 1: Joiner
Posts: 3
Registered: ‎08-05-2014
Accepted Solution

Sim card

Hi

 

I have a Galaxy S4 which is fine but the battery life is now poor. It has a Micro sim. I am thinking about buying a Samsung J6 off Amazon which has a Nano sim. I have asked o2 to send me out a new nano sim which they are doing.

 

What do I do when I get the new sim? Is there any online guidance about swopping the sim and transferring the information fro one phone to the other?

 

Thank you

Posts: 74,965
Topics: 693
Registered: ‎14-01-2013

Re: Sim card

Hi @Hugh

Yes you will need to do a sim swap. Info here https://swapmysim.o2.co.uk/

Best of luck and enjoy the new phone

*The Game Is On*


Posts: 89,188
Topics: 536
Solutions: 11,622
Registered: ‎04-04-2012

Re: Sim card

Hi @Hugh 

Are they sending the correct sim for your account as monthly and PAYG sims are different?

Help on backing up and transferring data here too https://community.o2.co.uk/t5/How-to-Guides/Backing-up-your-phone/bc-p/1114212

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 64: Magistrate
Posts: 12,868
Registered: ‎31-03-2010

Re: Sim card

@Hugh If you have a problem with the sim swap, call into your local O2 store, if you have one nearby, and they'll do the swap for you. The swap can take up to 24 hours, but it's normally much quicker.

I DO NOT WORK FOR O2

Level 1: Joiner
Posts: 3
Registered: ‎08-05-2014

Re: Sim card

Thanks for that.

 

The specification for the J6 refers to a dual sim. Is that a problem when putting in the new nano sim?

 

Thanks

Posts: 89,188
Topics: 536
Solutions: 11,622
Registered: ‎04-04-2012

Re: Sim card

No problem at all. Just use SIM slot 1 if only using one SIM card.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)