Severly hacked off

[Anonymous]

I got samsung s5 in March and within one month, it overheated and went off and wouldn't go back on, it was sent away which took two weeks, I got a new phone, which within few weeks same problem has arisen, I called o2 who said oh you got ur own phone back, you didn't get new phone, it's costing me money to travel to shop to get it sent away and I'm extremely hacked off

[Cleoriff]

Seems to be a common problem with the S5....

I would get Samsung to look at it? http://www.samsung.com/uk/support/servicelocation/

[Anonymous]

It's the fact o2 lied and said I got brand new phone, they returned my original phone

[MI5]

You can confirm if it was your original phone by checking the IMEI number.

[MI5]

You can complain here http://www.o2.co.uk/how-to-complain

[Anonymous]

O2 confirmed its same imei number, I now have the cost of travelling to get phone sent away and cost of picking it up, and been lied too

[Anonymous]

Send it to samsung, http://www.samsung.com/uk/support/supportcentres/ there might be a local store near you.  

I wouldn't let O2 repairers touch a toy phone nevermind a real phone after my experience with them.  

[Anonymous]

Will they have to send away aswell the Samsung dealer?

[Cleoriff]

I gave you the link to Samsung. They have a far quicker and vastly superior repair service....My samsung would never be sent back to O2 repairers.

[Anonymous]

I've got address of Samsung shop,going to head there tomorrow x