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Samsung galaxy Ace suddenly not receiving or sending texts

Anonymous
Not applicable
Hi,can anyone help, phone working fine earlier in day now not receiving or sending texts.i can still ring out and receive calls.No settings have been changed,tried shutting phone down and all obvious things.
Thanks
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jonsie
Level 94: Supreme
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Registered:

http://status.o2.co.uk/

 

What's happening where you are?

Update 20:00hrs

We are continuing to work on a fix for the remaining customers who are still experiencing difficulties using their mobile phone.We again apologise for the inconvenience.

View solution in original post

Message 2 of 19
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jonsie
Level 94: Supreme
  • 95949 Posts
  • 612 Topics
  • 7141 Solutions
Registered:

http://status.o2.co.uk/

 

What's happening where you are?

Update 20:00hrs

We are continuing to work on a fix for the remaining customers who are still experiencing difficulties using their mobile phone.We again apologise for the inconvenience.

Message 2 of 19
14,429 Views

Anonymous
Not applicable

I can send text,and make calls, but cannot receive texts or calls. I have tried restarting to. A trip to local shop tomorrow I think. sorry I cant help but Thought i`d let you know others are having problems too.

Message 3 of 19
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Anonymous
Not applicable

I`m in South Wales. you?

Message 4 of 19
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Anonymous
Not applicable

@Anonymous wrote:

I can send text,and make calls, but cannot receive texts or calls. I have tried restarting to. A trip to local shop tomorrow I think. sorry I cant help but Thought i`d let you know others are having problems too.


People are being hit in different ways.

 

The o2 High-Street store will not be able to assist you with a network outage.

 

http://status.o2.co.uk/

Message 5 of 19
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MI5
Level 94: Supreme
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Registered:

@Anonymous wrote:

I`m in South Wales. you?


It's a national problem.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 19
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Anonymous
Not applicable

@MI5 wrote:

@Anonymous wrote:

I`m in South Wales. you?


It's a national problem.....


You dont say   tongue

Message 7 of 19
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MI5
Level 94: Supreme
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Registered:
So I'd heard..... somewhere - Just can't remember where I read it wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 19
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jonsie
Level 94: Supreme
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Registered:

@MI5 wrote:

@Anonymous wrote:

I`m in South Wales. you?


It's a national problem.....


I'm in Manchester but my next door neighbour has no problem. It depends which customer base you are on.

Message 9 of 19
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Anonymous
Not applicable

I'm experiencing problems with receiving texts and calls, but I can call and send texts myself.. really weird.. does anyone know when this is gonna end? 

 

many thanks for any info!

Message 10 of 19
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