Samsung account won't sync!

[Anonymous]

My Galaxy Ace 2 has "lost" my contacts and is only showing those from Facebook or google or my sim...none of the ones I have added the most info to such as addresses, birthdays, etc, which I gather are my samsung ones. When I go to try and sync my samsung account the sync option is greyed out. Any idea how I can un-grey it, or retrieve my contacts from wherever they may have been backed up to by samsung? Any help would be appreciated! Thanks.

[MI5]

Good news that at least some of the detail has been saved.
Once you have everything back on the phone make sure you use the "Merge with Google" option to ensure everything is backed up to Google.
You can then use the link I gave you last night to view and edit them online too.

[Anonymous]

Hmmm...I have managed to Bluetooth the info over from my old phone (which also stores addresses etc), but when I merge to google it loses all that again!

[Anonymous · Accepted solution]

The link you sent me sends me to gmail, not contacts, so I don't know how to edit them online either 😂
Also, each time I have merged with google I end up with duplicate google symbols next to each persons name...I suspect I merged with google originally and that is how I lost all the additional info.

[MI5]

Contacts are part of gmail. Look top left of the screen just below where it says Google and it will say "GMail" or "Contacts". Just click on the little arrow to the right to switch between email or contacts.
Info held on contact list can be added to or edited easily on there and also any duplicates easily deleted.

[Anonymous]

Thanks, I will try that 🙂