Samsung S4 Email & A4.4.2

[Anonymous]

Since upgrading to 4.4.2 on my S4 periodically I have problems receiving email. I can send out just fine but can't download.

General network access (WiFi/3G) appears to be okay although I am not a tech-drone so not a heavy user when out and about.

Researching web content I've checked the Master Sync & Data Sync options, everything appears to be in order; cycling the Sync mode per O2 Guru advice was ineffective.

Logic would suggest that as I am able to send email that Sync is active. 

The only way I can restore full functionality is by removing and reinstating the email account, a little irrirtating doing this every few days.

My email server is POP3 and I'm using the native Email service.

Any similar experiences? Advice?

[Anonymous]

After upgrading the firmware it's sometimes recommended to perform a hard reset to clear out old files which can cause issues.

Have you done this ?

I was having issues with the native mail app on a trial android phone so I started using K-9 mail app with success.

https://play.google.com/store/apps/details?id=com.fsck.k9

[MI5]

If your provider supports it you should be using IMAP.

[Anonymous]

I have not done a reset to factory settings, always dubious about taking such drastic measures, however I will give it a go as I've seen this in a number of other forum posts.

I should say also that my colleague experiences exactly the same behaviour so not restricted to my phone only.

Email is provided by my company and I don't think IMAP is an option, but I will check.

Thank you for speed responses.

[Anonymous]

Your welcome.

Let us know how you fair please.

[Anonymous]

IMAP is really the way to go or some companies like mine use exchange

[Anonymous]

Unfortunately the hard reset to factory default did not resolve the issue I have with maintaining a positive synch to my email account.

I am open to other suggestions, but IMAP is not an option for me.

[Anonymous]

Hi @Anonymous

Thanks for the update.

You do need to remove the 'solution' on this so more members see it and perhaps help.

[MI5]

What do you have the sync set to (Email account settings).
Do the emails receive OK when you do a manual sync?

[Anonymous]

Did you try the K-9 app ?