Samsung S20 , no wifi calling option

[Icemanjack]

Hi, 

I have a new Samsung S20 , updated to be on latest software but i dont see the option to enable 'wifi calling' (like on my S9)

in MyO2 on browser it says its enabled?

any ideas where the setting is on the phone

many thanks

[MI5]

@Icemanjack 

It also needs to be enabled on your account by customer service (regardless of what your MyO2 says), so call them first to check.

Numbers here Guide: Coronavirus Community Help and Support 

You then need to wait 24 hours and reboot your phone to find the settings to turn it on.

Edit:

1. Open Settings from the home screen.
2. Tap Connections.
3. Toggle Wi-Fi Calling to On.

If for whatever reason you don't see the Wi-Fi Calling toggle in the settings, you can enable it from the phone's dialer. Here's how to do so:

1. Open the dialer from the home screen.
2. Tap the three vertical dots on the right.
3. Choose Settings.

4. Toggle Wi-Fi Calling to On.

[Icemanjack]

Thanks , will try that 

[MI5]

Good luck and let us know.....

[Marjo]

Hey @Icemanjack , happy Tuesday!

Did the above work for your wifi calling? Let us know if you make any progress

[Icemanjack]

Hi

i tried the customer support number but appears they are only taking emergency calls for lost /stolen etc and the service disconnected me

is there any alternate contact .. or can in store assist here?

im only having this issue after having upgraded to S20 last week .. my old device a S9 this option was available

trying to enable as i get very poor mobile reception at home

[MI5 · Accepted solution]

@Icemanjack 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

[Icemanjack]

Hi 

Customer Service checked and option was enabled for Android  , raised a tech ticket for further investigation

a restart today and the option is now visible on my device, ive enabled this and wificalling symbol is now dispalyed and working

thanks all

[MI5]

Good news, glad it's sorted for you.