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Fast Wireless Charging greyed out

Paul_Iddon
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I have the Samsung official wireless charger EP-PG9201 and need to charge my S20 Ultra wirelessly until I can send my phone away to fix the charging port which (disgracefully!) has broken after 4 months.

 

But when I put the phone onto the charger, the Fast Wireless charging toggles off.

 

Any help to get this on please?

 

Paul.Screenshot_20200907-201508_Device care.jpg

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MI5
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@Paul_Iddon 

Just checked on Samsung.com and it looks like you need the EP-P1100 for fast charging.

Yours appears to just be a standard QI charger.

 

https://www.samsung.com/uk/mobile-accessories/wireless-charger-pad-p1100/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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@Paul_Iddon 

Have you enabled it?

Settings> Device Care> Battery> settings> Fast Charging

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MI5
Level 94: Supreme
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Registered:

@Paul_Iddon 

Just checked on Samsung.com and it looks like you need the EP-P1100 for fast charging.

Yours appears to just be a standard QI charger.

 

https://www.samsung.com/uk/mobile-accessories/wireless-charger-pad-p1100/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Paul_Iddon
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Thanks MI5.

I'm annoyed the USB-C socket has failed after just 4 months... Means I have to send the phone away for a week to get it fixed or pay £29 just to charge it up quickly cos of the phone fault...

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MI5
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That would annoy me too @Paul_Iddon esp as USB C is generally more reliable.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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