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Anonymous
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Samsung I5801 says disconnected from network.

Phoned 02 c.s. to get settings only to recieve a txt saying phone should be set up.Still had problems so txt ACTIVE to 2020 and got the same txt.On phone status says mobile network:disconnected.Why is this?

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Posts: 80,287
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Registered: ‎04-01-2009

Re: Samsung I5801 says disconnected from network.

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Posts: 101,989
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Registered: ‎04-04-2012

Re: Samsung I5801 says disconnected from network.

Check in network settings if you have packet data enabled.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,287
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: Samsung I5801 says disconnected from network.

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Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Samsung I5801 says disconnected from network.

Has to be the answer Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Re: Samsung I5801 says disconnected from network.

How do I do this?Can't find it anywhere!

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Posts: 101,989
Topics: 550
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Registered: ‎04-04-2012

Re: Samsung I5801 says disconnected from network.

Settings >Mobile Networks and it's at the top of the list
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Samsung I5801 says disconnected from network.

Says data roaming,access point names,use only 2g networks and network operators.Not giving me any of 02's homepages or their addresses.Do I have to input them myself?

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Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Samsung I5801 says disconnected from network.

The settings that were texted to you are the apn's. If you click on the apn setting you should see the O2 apn's listed and there should be a green dot by the top setting (O2 Internet or similar name). In Wireless and networks you "should" have a line that reads "Use packet data" which you can tick also (although I seem to remember that this may not be an option on O2 branded phones), so I think it automatically defaults to "On". The packet data switch should also be an option on the power button menu (press and hold power button for 1 second).
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Samsung I5801 says disconnected from network.

What are 02's VPN's?