Solved: Re: Samsung I5801 says disconnected from network.

Anonymous · ‎21-01-2013

Phoned 02 c.s. to get settings only to recieve a txt saying phone should be set up.Still had problems so txt ACTIVE to 2020 and got the same txt.On phone status says mobile network:disconnected.Why is this?

MI5 · ‎21-01-2013

If no APN's on phone press menu then add and create them as per the link above.

Note APN not VPN - They are different things.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎21-01-2013

Have you got mobile data active in the settings?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎21-01-2013

Check in network settings if you have packet data enabled.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎21-01-2013

Snap:smileyhappy:

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎21-01-2013

Has to be the answer

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-01-2013

How do I do this?Can't find it anywhere!

MI5 · ‎21-01-2013

Settings >Mobile Networks and it's at the top of the list

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-01-2013

Says data roaming,access point names,use only 2g networks and network operators.Not giving me any of 02's homepages or their addresses.Do I have to input them myself?

MI5 · ‎21-01-2013

The settings that were texted to you are the apn's. If you click on the apn setting you should see the O2 apn's listed and there should be a green dot by the top setting (O2 Internet or similar name). In Wireless and networks you "should" have a line that reads "Use packet data" which you can tick also (although I seem to remember that this may not be an option on O2 branded phones), so I think it automatically defaults to "On". The packet data switch should also be an option on the power button menu (press and hold power button for 1 second).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-01-2013

What are 02's VPN's?

O2

Samsung I5801 says disconnected from network.

Wifi calling on Samsung bought from Argos?

Forgotten pass code

Pixel 8a - Thoughts?

Lost stolen

VoLTE / 4G calling not available (Sony Xperia 1ii)