Solved: Samsung Galaxy ace

Pdm · ‎16-05-2018

Hi I'm having trouble with my phone. Every time I try to make a call, send a text, even just checking my balance, I keep getting the same message "mobile network not available". Is this a problem with my phone ? Anyone got any ideas? If I can't get it sorted I'll have to get a new one.

Thanks

MI5 · ‎16-05-2018

It’s either a faulty SIM card, a faulty phone or a network issue.
See help here for identifying where the problem lies.
https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-05-2018

It’s either a faulty SIM card, a faulty phone or a network issue.
See help here for identifying where the problem lies.
https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎16-05-2018

@PdmYou could also remove the sim, clean it gently and reinsert. Reboot the phone and see if that does the trick.

If not you can pick up a new sim immediately if you visit an O2 store. Best of luck

Veritas Numquam Perit

EmilieT · ‎17-05-2018

Welcome to the forum @Pdm! I hope the above advice was helpful, let us know if you make any progress on this

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

O2

Samsung Galaxy ace

Wifi calling on Samsung bought from Argos?

Forgotten pass code

Pixel 8a - Thoughts?

Lost stolen

VoLTE / 4G calling not available (Sony Xperia 1ii)