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Samsung Galaxy S5 Volume has a mind of it's own!

hellynewman
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Hi All,

 

Just got a new samsung galaxy s5 (which i love!) only problem i've found is when i'm listening to music and exercising (ie out for a run yesterday or at the gym tonight) after about 40 minutes the volume just goes haywire and either turns down to nothing, or turns up full blast involuntarily! When i turn and readjust it to the correct volume it just does it again straight away and i have to pull the headphone out and put them back again

 

It only seems to do it when exercising as i was listening to music all day at work today without a problem! Is this a known thing and is there anyway it can be fixed, it's so annoying!

 

Thanks!

 

Helen

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jonsie
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MI5
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Same here..... ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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hellynewman
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no it's not in any kind of case, my s2 used to do it every now and then (again only when exercising)!

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MI5
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It must be your magnetic personality then :wink:
Never heard of it myself except when the volume buttons were been pressed accidentally.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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If a simple reset or deleting an redownloading your music perhaps doesn't work then I'd act swiftly and have it replaced if it was me.
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hellynewman
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Maybe it just doesn't like my music so is turning it down for taste & decency purposes haha!

 

Is a simple reset just a battery pull? I was consdiering getting it changed but as it used to happen on my old s2 as well i'm wondering if it's something i'm doing by mistake!

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MI5
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Unless your music is recorded at different volume levels it's most likely something pressing the volume buttons.
Where is the phone when you exercise and what type of exercise do you do?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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hellynewman
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The phone is usually on a running arm band or resting on a cross trainer or treadmill, the most annoying thing is when it starts happening and I readjust the volume, it goes straight down again while the phone is still in my hand, I have to take the headphones out or restart the phone to make it stop!
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MI5
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It sounds faulty the the S2 doing the same thing is confusing me, tbh....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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