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Samsung GS3: Random crashes and switch offs up to 5 times a day?

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Anonymous
Not applicable

on ‎22-01-2013 20:20

on ‎22-01-2013 20:20

I have Samsung Galaxy S3 (16GB version) in White my latest Baseband number is I9300XXELLA

 

I have had my phone since June 2012, but since the 4.1.2 update and this year, i have been experiencing random crashes and switch offs up to 5 times a day even when my phone is fully charged.

My phone is very important to me, i have looked on every forum and help site and i can't see a fix for this!

 

Is anyone else experiencing this or know of a fix?

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MI5
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on ‎21-10-2013 18:58

on ‎21-10-2013 18:58

Bootloader must have crashed. You can try reflashing the firmware with Odin or send it in to Samsung....
http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/HOW-TO-A-Guide-to-using-Odin/m-p/46346...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎21-10-2013 19:06

on ‎21-10-2013 19:06

Had a look at your guide but can't dial any numbers to start it off lol ...

 

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MI5
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on ‎21-10-2013 19:07

on ‎21-10-2013 19:07

Was your phone O2 branded?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎21-10-2013 19:16

on ‎21-10-2013 19:16

without sounding totally daft, do you mean locked to O2?  If so I'm guessing it is as we got it through O2 directly but never tried any other sim in it to confirm. 

 

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MI5
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on ‎21-10-2013 19:17

on ‎21-10-2013 19:17

If it boots up (normally) with an O2 splashscreen your CSC will be "i9300o2u".
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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