Hi All, by now we all know this situation is just BS and alot of hearsay. After digging around i can share my findings.......
After speaking to Sony, i was CLEARLY told that o2 were given the Z1 with headphones, charger, USB and screen protector. I was even sent an email from Sony confirming all items given to o2. Even EE clearly displayed box contents of the Z1 on their website, whereas o2 did not. I wonder why???? Er, well we now know, they took the headphones out. Next they listed them in their accessories shop at www.accessoryshop.o2.co.uk/brands/sony-original and are selling the headphones we all should have got for £69.99!!!! Rip off. What makes it worse is that they to mug us off with a 20% discount code "SONY20" to get these headphones for £55.99 for which SONY is selling online for £39.99!!! What a scam.....
Anyway, complained to all and sundry and the conclusion is as follows:
Choose your prefered option:
1 - Buy headphones online from o2 using the 20% discount and then Call o2 to get them to refund you the £55.99 which they offered me. Just fax your reciept as proof.
2 - Call the SONY / o2 Headphones hotline 0800 038 5341 (just set up today morning) and request your FREE headphones by giving them your IMEI number. They WILL NOT confirm what headphones type you will get. Even the girl on the phone said they were RED?? and not black or white.....ugh. Don't really like this option personally
3 - Return phone to o2 for FULL REFUND and CONTRACT cancellation (even if outside the 7 or 14 days) as the headphones were NOT included when should have been. o2 Are prepared to cancel if you want to do that as they ARE at fault.
