SIM unlock code

[Anonymous]

Hello, I've just bought an Xperia U from ebay and it's locked to O2. Any chance I could get an unlock code for it as I'm leaving the country soon and would have to get a foreign sim card?

[Anonymous]

In practice that shouldn't happen.

All sorted then.

Put your non 02 sim in the phone and input the unlock code.

[jonsie]

Was your Giffgaff number originally on O2?

[Anonymous]

Nope, never used O2! I guess they were just being nice

[Anonymous]

Certainly unusual

[Anonymous]

Hi,I recieved my unlock code today from the previous owner that I bought it off of ebay and it did not work?  They had all the correct details,ie: IMEI number,so why is is not working? It's a Sony xperia T. You gave me my previous one for my Xperia Ray and that one worked first time.

[Anonymous]

Have you inserted another non uk SIM card. Ie not an O2 one to carry out the unlock process ?

We are all customers here like you so cannot access your details. If it's not working then re check with the original owners for the unlock details. And if necessary ask them to request the unlock again or have it carried out at a flea market trader stall / standalone phone shop for a fee.

[Anonymous]

This happend to me too and they emaild me my unlock code but it didn't work? Does anyone know why? Please.

[Anonymous]

Afraid not.

Re contact O2 CS for assistance.

[Anonymous]

Yes,I have done all the above and it can't be unlocked outside in a shop or online as it's a sony. Been told maybe I have enetered it too many times? But surely if it was the correct code(which 02 says it is) then how can that be too many times. Been told to wait 24 hours? But I think it's down to 02, as my original date of contract is not up until the 19 th of this month and they also said you have to have had the phone 12 months before they can give you the unlock code and I have only had it since last May. But the previous owner emailed me the correct code.

[Anonymous]

---

@Anonymous wrote:

Yes,I have done all the above and it can't be unlocked outside in a shop or online as it's a sony. Been told maybe I have enetered it too many times? But surely if it was the correct code(which 02 says it is) then how can that be too many times. Been told to wait 24 hours? But I think it's down to 02, as my original date of contract is not up until the 19 th of this month and they also said you have to have had the phone 12 months before they can give you the unlock code and I have only had it since last May. But the previous owner emailed me the correct code.

---

If its on payg then yes a 12 month period has to elapse before an unlock can be supplied for £15, excluding the iPhone, unless that model has just been released which is then subject to around 6 months wait for the unlock..

A phone on contract can be unlocked at any point for free,

O2 source the unlock sequence from the manufacturer so its feasible something has glitched.

Wait for the period they specify and if it does not work then speak to Cs.

A help thread http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/td-p/540294