SIM card error

Chris18 · ‎19-07-2020

Hi

SIM card has stopped working on my S10 plus. Have tried all the various options such as cache reset and reset network settings through to a full factory reset.

SIM registers fine in another phone.

S10 detects the SIM in slot 1 or 2 but won't connect to the o2 network, even though it sees it on a manual search.

Any suggestions?

MI5 · ‎19-07-2020

@Chris18

Sounds like phone is either faulty or barred.

Check IMEI here to see if blacklisted https://www.imei.info/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Chris18 · ‎20-07-2020

hi

Phone isn't barred so must have broken somehow. Very strange!

Thanks
Chris

MI5 · ‎20-07-2020

Samsung will check it out for you https://www.samsung.com/uk/support/contact/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎22-07-2020

Did you find out what was causing your sim issue @Chris18?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Chris18 · ‎22-07-2020

Hi,

No luck so far. Bought a new SIM card tray and that didn't fix it. It works for calls over WIFI so I can make calls but still not actually recognised for text messages etc.

A trip to a physical shop (!) Samsung or O2 may be the next step.

Thanks!

Chris

Martin-O2 · ‎22-07-2020

That's progress at least @Chris18! Please let us know how it goes and if you have any more questions then let us know.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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