This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

SIM card error

Chris18
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

‎19-07-2020 21:51

‎19-07-2020 21:51

Hi

SIM card has stopped working on my S10 plus. Have tried all the various options such as cache reset and reset network settings through to a full factory reset.

SIM registers fine in another phone.

S10 detects the SIM in slot 1 or 2 but won't connect to the o2 network, even though it sees it on a manual search.

Any suggestions?
Message 1 of 7
1,578 Views
0 Kudos
6 REPLIES 6

MI5
Level 94: Supreme
  • 150623 Posts
  • 645 Topics
  • 28689 Solutions
Registered:

‎19-07-2020 21:58

‎19-07-2020 21:58

@Chris18 

Sounds like phone is either faulty or barred.

Check IMEI here to see if blacklisted https://www.imei.info/

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 7
1,575 Views
0 Kudos

Chris18
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

‎20-07-2020 07:13

‎20-07-2020 07:13

hi

Phone isn't barred so must have broken somehow. Very strange!

Thanks
Chris
Message 3 of 7
1,523 Views
0 Kudos

MI5
Level 94: Supreme
In response to Chris18
  • 150623 Posts
  • 645 Topics
  • 28689 Solutions
Registered:

‎20-07-2020 07:36

‎20-07-2020 07:36

Samsung will check it out for you https://www.samsung.com/uk/support/contact/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 7
1,519 Views
0 Kudos

Martin-O2
Former Staff
In response to MI5
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

‎22-07-2020 12:19

‎22-07-2020 12:19

Did you find out what was causing your sim issue @Chris18?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? :slight_smile:
signature

Message 5 of 7
1,492 Views
0 Kudos

Chris18
Level 1: Joiner
In response to Martin-O2
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

‎22-07-2020 13:36

‎22-07-2020 13:36

Hi,

 

No luck so far. Bought a new SIM card tray and that didn't fix it. It works for calls over WIFI so I can make calls but still not actually recognised for text messages etc.

 

A trip to a physical shop (!) Samsung or O2 may be the next step.

 

Thanks!

Chris

Message 6 of 7
1,485 Views
0 Kudos

Martin-O2
Former Staff
In response to Chris18
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

‎22-07-2020 14:58

‎22-07-2020 14:58

That's progress at least @Chris18! Please let us know how it goes and if you have any more questions then let us know. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? :slight_smile:
signature

Message 7 of 7
1,478 Views
0 Kudos
Top