S9 texts won't pop up on screen and numbers on Google not coming up in phone app
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on 06-11-2018 12:54
Also when in on Google and I Google a business and I click on the phone symbol to call it, my phone doesn't open the number in the phone up. I've had this phone less than 2 weeks
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on 06-11-2018 14:54
I did an update today, after which I restarted the phone and it's still doing the problems.
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on 06-11-2018 15:04
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on 06-11-2018 15:04
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 06-11-2018 15:10
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on 06-11-2018 15:10
If it's an issue with a phone less than 2 weeks old would O2 not just replace the phone rather than having me faff on with all this? I've got tons of photos and audio files and apps which took forever to sort out when I got my S9, I did a transfer from my S8 which meant everything got moved over exactly as it was on my phone, so I would have to try and remember all my apps etc for when I do the factory reset. If I'd have known I'd have all this trouble, I wouldn't have bothered upgrading.
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on 06-11-2018 15:30
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on 06-11-2018 15:30
If you use Samsung Smartswitch to back up it will save everything for you anyway, which you'd still have to do if changing phones.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 06-11-2018 18:11
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on 06-11-2018 18:11
You have 14 days to return under the change of mind policy here
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
If the phone is faulty you have 30 days.
https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-and-repairs-policy
Veritas Numquam Perit

on 06-11-2018 18:47
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on 06-11-2018 18:47
I'm guessing you have actually switched the phone off and back on just in case there's been a temporary issue with Android?


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