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S6 Edge and useless Customer services

Anonymous
Not applicable

So I pre ordered an S6 Edge as advised by my local store because they apparently "Wouldn't be stocking them to buy on the day" which I immediately found daft but there you go.

When pre-ordering I was given a date of the 25th of March for pick up which again, found daft as the launch date is the 10th of April. Called 202 to be told it would be in store for the 10th of april to pick up. As I can't change my delivery address I chose store pick up. 

Called the store on tuesday to be told they hadn't had an update (really? A few days before a probably quite large delivery you have no information?) and that it's "likely" to be in store on the 10th and that I would recieve a text but would "Probably be in store the day before". 

Heard nothing today so called 202 again to be told that it will be dispatched tomorrow for pick up on monday?! What on earth is o2 doing? You're telling me you have NO way of tracking an order or any information to give your stores and customer services other than "Probably" and "likely"? Why are items being dispatched on their launch date? Isn't that the point of a launch date, to be launched on that day?

 

Does ANYONE have an answer as to when on earth I can pick this up other than "You'll recieve a text" which is just entirely last minute when you're having to arrange someone to pick an item up as the website will not allow you to change your delivery address to your own work?!

 

Rant over. Sorry. Just really really frustrated with this.

Message 1 of 31
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ardentical
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That's right and the S6 edge 128GB and S6 128GB
Message 11 of 31
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Anonymous
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Ok, I was told by O2 this morning that it was delayed until 1st May (even though I pre ordered at 1am on the 20th!) After seeing people on here had recieved their dispatch dates for it for tomorrow, I once again spoke to O2 who said the latest it will be dispatched is Saturday.. And then 3 hours later I got a text saying it will be delivered to me tomorrow. I went into O2 a couple of weeks ago to look at the edge and the guy said that every store in my area was only getting 4 of each handset In each colour in time for the launch date as supply was short (to the point where O2 staff can't buy one yet!) if you phone the store you are collecting it from you will probably find that it is there, they are just covering themselves "just in case" but I would phone the store first thing to check?
Message 12 of 31
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Anonymous
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I got my parcel number from web chat there now, but i cannot seem to track on dpd courier. The number is 000000000###### same for everyone else?

thanks
Message 13 of 31
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ardentical
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That confirmation that was sent to o2 at about 5pm today, so that gives you an idea why o2 have given you conflicting news beforehand, as they only had estimates
Message 14 of 31
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Anonymous
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I think he has given you the wrong code... mines is 3102540****675
Message 15 of 31
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Anonymous
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contacted them again and still same number....
Message 16 of 31
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Anonymous
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Track it with UK mail.
Message 17 of 31
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Anonymous
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Mine also starts with 310...
Message 18 of 31
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Anonymous
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Reminds me of every year when Apple release the new iPhone
Message 19 of 31
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Cleoriff
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@Anonymous wrote:
Reminds me of every year when Apple release the new iPhone

Shhhhh...I was avoiding saying that....whilst actually being quite pleased I shall be away for the weekend...LOL

Veritas Numquam Perit

Girl in a jacket
Message 20 of 31
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