S5 grey box on photos?

[Anonymous]

I got my new S5 on Monday and when I take a photo it looks fine to start, then a grey box appears and covers most of the photo. Has anyone else had this problem?

[MI5]

I haven't read the link again, but didn't some say they had saved to phone memory anyway?

[Anonymous]

I have a pny sd card that was bought in pc world. I've formatted the card so will see what happens over the next couple of days

[MI5]

Don't leave it too long as you need to be within your 14 day window for an exchange phone.....

[jonsie]

Please let us know how it goes...:smileyhappy:

[viridis]

It does appear to be either internal and sd. Don't wait on it, swap it out.

[Anonymous · Accepted solution]

Spoke to O2, they are sending me another phone and take this one away. Takes 3-5 days though!!

[jonsie]

Thanks for the update, good that they are exchanging it

[Cleoriff]

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@Anonymous wrote:

Spoke to O2, they are sending me another phone and take this one away. Takes 3-5 days though!!

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Great news. Pleased it is sorted...:smileywink:

[MI5]

Pleased to hear that

[Anonymous]

So... just to update. Heard no more about the door swap to exchange the phone. Just spoke to someone on the online live chat, who said the phone was out of stock, but now back in. They are sending out a new one for me, BUT it's just the phone on it's own. So I keep the original box with charger etc and swap the phone only. Does this sound right? How do I know it's a brand new one and not refurbished if it's not boxed and sealed up???? Should I ring up and speak to someone?