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S5 grey box on photos?

Anonymous
Not applicable

I got my new S5 on Monday and when I take a photo it looks fine to start, then a grey box appears and covers most of the photo. Has anyone else had this problem?

Message 1 of 37
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viridis
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Nooooo, don't use live chat for this kind of thing. At best use live chat for telling the time.
Message 31 of 37
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jonsie
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Insist on your rights and don't be fobbed off with a refurb. Two weeks old, they have to be kidding!

Message 32 of 37
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Anonymous
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This is why I wanted it sorting asap as I'm within the 14 days. The orignal person I spoke to said box it all up and use the return label for the door swap. I emailed the chat conversations so have proof

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jonsie
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Anonymous
Not applicable

Thanks for the advice everyone. I will update this when I know what's happening, as someone else might find this useful

Message 35 of 37
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jonsie
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MI5
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Stick to your rights for a new replacement and accept nothing less.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 37 of 37
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