S5 grey box on photos?

[Anonymous]

I got my new S5 on Monday and when I take a photo it looks fine to start, then a grey box appears and covers most of the photo. Has anyone else had this problem?

[viridis]

Should be boxed.
Your current phone box is unique to your phone due to the imei and serials printed on it.
Sounds refurbished but I may be wrong, each of my swaps were boxed.

[MI5]

Yeah sounds like a refub unit.
Remind me how long you had owned the phone for?

[jonsie]

Very likely to be a refurb. Make sure you keep your simcard, micro sd card and check the replacement has a battery.

[viridis]

Start October mi5

[viridis]

We're talking 2 weeks, no way on gods green earth is accept a refurb

[viridis]

Or... Accept the refurb but want crediting the difference in value as advertised on o2 shop. They sell them cheaper so why should you pay a higher price with no usage out of the new handset?
I'd accept a refurb As a warranty after a fair few months, but 2 weeks (one week in reality) is no way acceptable imo.

[MI5]

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@viridis wrote:
Or... Accept the refurb but want crediting the difference in value as advertised on o2 shop. They sell them cheaper so why should you pay a higher price with no usage out of the new handset?
I'd accept a refurb As a warranty after a fair few months, but 2 weeks (one week in reality) is no way acceptable imo.

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Exactly my feelings too - After 2 weeks it should be a brand new handset - It's your consumer rights.

[Anonymous]

I received the new phone last Monday. Hhmmm don't know what to do now. Maybe I will ring O2 and ask someone. I asked for a boxed phone but they said I have to send this one back, then re-order a new one? Sounds dodgy to me!! I don't want a refurb. Do you think I could take it to a store to exchange it for a new one?

[MI5]

You'd have to call the store to check - If it's a franchise, probably not unfortunately.
I'd call 202 and speak to CS about it rather than live chat tbh.......

[Anonymous]

Think I will ring up. Thought it would be easier to do via live chat! So annoyed! Wish I hadn't bothered upgrading now!!