S5 grey box on photos?

[Anonymous]

I got my new S5 on Monday and when I take a photo it looks fine to start, then a grey box appears and covers most of the photo. Has anyone else had this problem?

[MI5]

Same issue reported here on another forum http://forums.androidcentral.com/samsung-galaxy-s5/383353-galaxy-s5-camera-gallery-issue-grey-box-ov...

[Cleoriff]

---

@MI5 wrote:
Same issue reported here on another forum http://forums.androidcentral.com/samsung-galaxy-s5/383353-galaxy-s5-camera-gallery-issue-grey-box-ov...

---

Looks a bit grim @MI5 ...no fix for it?...(just a change of phone?)

[MI5]

Yeah, looks like it's a software issue but will be covered by warranty.
As phone is under 14 days old it will be replaced with a new one too

[jonsie]

not good but I didn't know it was a common problem. Good spot @MI5 

[Cleoriff]

---

@MI5 wrote:

Yeah, looks like it's a software issue but will be covered by warranty.
As phone is under 14 days old it will be replaced with a new one too

---

Thats good then. Even better that the OP took a photo before the 14days were up...Mind you as its Samsung I expect they would have changed it anyway?

[MI5]

Yes, of course they would have - but O2 can have the pleasure in this instance

[viridis]

Is the OP saving to sd card or internal storage, in that thread it is suggested that a fake sd card from amazon was causing the issue as the picture wasn't written correctly due to fake speed and capacity.

[MI5]

So many fake cards around these days even from reputable places it's sometimes difficult to tell..... 😞

[jonsie]

Easiest way to tell would be simply removing the card and trying the camera.