Replaced Xperia Z1 with a Lesser Value phone

[Anonymous]

Hi

Is it right that after I got my Xperia Z1 replaced, (due to its lack of water proofness) I recieved a Z1 Compact, supposedly due to a lack of Z1 in stock.

I signed for the phone at the time, but later realising that the £600 phone I have been and continue to pay off has been replaced with a £379.99 phone, this somehow doesnt seem fair.

I was not informed of this change until I went to collect the swapped phone at store, and considering I was using a loan phone (Nokia 206) I was just glad to join the 21st century again.

Is it right that this can be done, as it feels like Ive been a little hard done by on this

Any advice would be appreciated

Adam

[MI5]

We can only really advise as we already have done.
Keep on complaining until you are satisfied http://www.o2.co.uk/how-to-complain

[Anonymous]

If it's a Refresh plan, I found this nugget in the 'Device Plan CCA Terms & Conditions':

16.1 If you change your Device during the Change of Mind Period or your Device is
replaced under Pay Monthly Mobile Agreement or Equipment Agreement (such as where for
example, the Device is faulty if you are entitled to a replacement under the Sale of Goods
Act 1979 but the same Device is not reasonably available) and the monthly Instalments and
Amount of Credit do not change, we may record this amendment by issuing a Notice of
Variation (“NOV”). The replacement Device will be at least equivalent to the original Device.
This Credit Agreement will be deemed to be amended accordingly. The NOV may be sent
via email or electronically and signed by you (including by electronic signature) before this
amendment takes effect.

Not sure if this would apply in your situation, but they should have updated the device plan with the new handset at least?