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Push Notifications not working on wifi

mike67
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My push notifications have stopped working on wifi they all come through when i switch off wifi.
Have an s7 ive tried loads of things please help
Message 1 of 10
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Anonymous
Not applicable

@mike67 Have you tried turning push notifications off then on again? Try a reset

Message 2 of 10
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MI5
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Go into WiFi advanced settings and change to always on.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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mike67
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its already on always
Message 4 of 10
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mike67
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This worked for about minute now stopped again
Message 5 of 10
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MI5
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It's going to sleep on WiFi by the sounds of it.
Check the doze settings.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 10
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Anonymous
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I’ll bow out now as I don’t have much Samsung or android experience
Message 7 of 10
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mike67
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Just update still not working same on all phones or they come through in a batch. but notifications work on data and other wifi networks. Swapped router still same
Message 8 of 10
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MI5
Level 94: Supreme
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Maybe talk to your broadband provider then?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 10
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EmilieT
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Hi @mike67, any progress with this since you last posted? Please let us know if you found out more on why this is happening or how to resolve it slight_smile

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Message 10 of 10
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