Problems with promo code for Galaxy Buds2 Pro

[Katy_K83]

I bought Samsung galaxy s23 with Samsung galaxy Buds Pro2 for £1 on 6/09/23 and still haven't received discount code for it (nearly 60 days after purchasing)

[pgn]

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@Katy_K83 wrote:

Thank you @pgn. I did send message to O2 using Instagram. I hope my problem will be resolved this time.

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Perfect.  Ping them again if you hear nothing back after an hour, and repeat - the Social Media team is busy, and sometimes the queue means your request disappears, out of sight, out of mind. Good luck!

[Katy_K83]

Hi,

I had to contact O2 team using Instagram again on 3rd January asking about my case. I received message back with my unique discount code for £1 Samsung Galaxy Buds2Pro and how to make an order straight away. 

Thank you @pgn for help.

After 3 months my problem was resolved.

[pgn]

You're very welcome, @Katy_K83 - the Buds promo has been a very awkward one to keep abreast of, glad to hear persistence on the social media channel worked 👍

[Cleoriff]

@Katy_K83 

Pleased to hear of someone receiving these buds. The whole promotion has been a real fiasco.

Well done.

NB I bought the S23 direct from Samsung. The buds were in the package when the phone was delivered!