@Anonymous wrote:
Hi i have a samsung galaxy W phone with serious problems, it was first purchased from Carphone Warehouse 18 months ago, it has had 2 repairs through their service, apparently they found no faults with the phone, so they just upgraded the software on it, i want out of the contract so i can get a new phone, but i'm in no position to settle it early, i'm really well and truly peeved off with it now, I've being back to CW quite a few times just lately, but they don't want to know....Please Help!!!!!!!!!
Hi Twinkle,
A software update is usually just a procedure they do anyway as this refreshes the whole operating system.
If they cannot find an issue with the phone wether its hardware or software then they will just return it to you indicating they can find no known issue.
You have omitted to say what the "serious Issues" were.
Your other course of action would be to complete the online complaints form :
http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=13668
And Or contact Samsung and arrange to have the phone sent to them for inspection.
http://www.freesamsungrepairs.com/
Their is no way other than to pay out the remaining part of your contract if your wanting out im afraid.
You could sell the phone when its Ok to accumulate some funds to help pay for another phone.
A highstreet shop such as CEX sell phones which most of them are unused upgrades.
