Private phone calls

Amylouide · ‎18-05-2020

Hello,
I've just upgraded my phone to Samsung s20. It's all been set up fine but I have one issue. Phone calls that come through (random and through contacts) they come up as private. I tried to find a solution online to see if its any setting but I can't find anything.
Wondering if anyone has had the same issue?

MI5 · ‎18-05-2020

@Amylouide

It happens often whilst your contract is changing over.

It's usually OK after a couple of days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Amylouide · ‎18-05-2020

Thank you! I did ring o2 to see if they can help and they said that theres no problem on their end. They said someone will ring me in 24 to 72 hours!

MI5 · ‎18-05-2020

They probably won't call you but it should fix itself anyway....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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