Porting old phone number

[Anonymous]

I want to port my old phone number to my new 02 phone. 

Online I have passed step 1 and am now on Step 2 which requires an online security password... the Tip tells me this is not the password for the website. But, I have not been told in advance of PAC process to set up a security password for online support. Why not?

[MI5 · Accepted solution]

When you set up your O2 account you were asked to set up a security word, usually either your mothers maiden name or name of first school etc.

[Cleoriff]

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

[MI5]

Actually if you go to Manage your details in your MyO2 you can view your security word in there https://accounts.o2.co.uk/manage

[Cleoriff]

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@MI5 wrote:
Actually if you go to Manage your details in your MyO2 you can view your security word in there https://accounts.o2.co.uk/manage

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@MI5I was really interested in that link you posted...so off I went to check my own...

I couldn't do it. The only option I got was this

When I clicked on 'change my security question'...it didn't show me the old one...just gave me the option to change. (which is a way round the problem I expect? Just change it??)

[MI5]

Must be another improvement then, but yes, it fixes the problem anyway.

[Anonymous]

I think the problem is that the wording is ambiguous:

"Enter the following characters from your security password:"

Like the OP I was confused by this and thought there was a separate security password that I hadn't received yet. It would be much clearer if phased as:

"Enter the following characters from the answer to your security question:"

[morganalefey]

Thanks very much The Kevinator.  I do find a lot of these messages ambiguous - I tend to take things very literally, and am superannuated.  Anyway, I seem to be cooking with gas now.  Thanks again!

[morganalefey]

Many thanks!

[morganalefey]

Thanks for your help. Problem is solved now!