custom-community-header-logo.text

Anonymous · ‎17-10-2017

Hi,

I seem to be recieving a lot of charges for picture messages and have no recolection or record of sending them ? So i think something is wrong here, please help.

Thanks

Sam

MI5 · ‎17-10-2017

Have a look here for possible causes.
https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-10-2017

Have a look here for possible causes.
https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-10-2017

Thanks

jonsie · ‎17-10-2017

Biggest culprit is smilies as outlined I the link by @MI5

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎18-10-2017

Hey @Anonymous did you figure out what was causing the picture message charges?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

custom-community-header-logo.text

Picture message charges

Lost Phone

ICON SIGN FOR VOICE MSG ON OLDER NOKIA SMALL OLD P...

Google pixel promotion offer

Lost/Stolen phone

How do I increase number of rings for incoming cal...