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Phone won't send internation text messages

Anonymous
Not applicable

on ‎15-05-2017 11:08

on ‎15-05-2017 11:08

I have a OnePlusTwo Android phone that won't allow me to send international text messages. I get an error message saying "Can't send your message on SIM1. Error code 8". Very helpful. No trace on web of that error code. I have two SIM sllots but only use one of them. I have a feeling that fault lies with 02 maybe getting cnfused about an  old SIM card. It's very frustrating as I am stuck out in Hungary unable to contact people. Any suggestions?

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MI5
Level 94: Supreme
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on ‎15-05-2017 11:36

on ‎15-05-2017 11:36

Are you on PAYG and if so do you have credit as it will cost you to send international texts......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎22-05-2017 14:02

on ‎22-05-2017 14:02

Hey @Anonymous can you give us an update on your issue? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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