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data usage exceeded

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Anonymous
Not applicable

on ‎22-05-2017 20:28

on ‎22-05-2017 20:28

Has anyone had a 'data usage exceeded'notice in the last few days?

I NEVER use all my data allowance but suddenly I had a software download message and within a few seconds my data usage exceeded messagepopped  up. The download apears to have created a 'Select launcher' giving me the option to use Touchwiz Home or touchwiz easyhome - what the ++++ are they??  I do not want either of them and cannot find a way of removing them!!

 

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MI5
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on ‎22-05-2017 20:36

on ‎22-05-2017 20:36

It sounds like your phone has updated it's firmware and used mobile data to do it.
In settings, you can select to do firmware updates on wifi only to prevent this.
Touchwiz is the stock Samsung launcher and for normal use you need to select Touchwiz Home and tick the "use default" box so you don't keep getting asked to choose.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152771 Posts
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Registered:

on ‎22-05-2017 20:36

on ‎22-05-2017 20:36

It sounds like your phone has updated it's firmware and used mobile data to do it.
In settings, you can select to do firmware updates on wifi only to prevent this.
Touchwiz is the stock Samsung launcher and for normal use you need to select Touchwiz Home and tick the "use default" box so you don't keep getting asked to choose.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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on ‎22-05-2017 21:35

on ‎22-05-2017 21:35

You cant remove touchwiz im afraid as its built into Android by Samsung
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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