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Phone number not recognised on rewards

Bill1209
Level 1: Joiner
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on ‎09-07-2023 17:34

on ‎09-07-2023 17:34

I've just moved from virgin to o2 and my phone number is not recognised on rewards

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madasaf1sh
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on ‎09-07-2023 18:21

on ‎09-07-2023 18:21

@Bill1209 

 

Rewards is only available to PAYG customers, or do you mean Priority??

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Bill1209
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In response to madasaf1sh
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on ‎09-07-2023 19:16

on ‎09-07-2023 19:16

Yes I do mean priority. Should have read it properly 🙄 

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MI5
Level 94: Supreme
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on ‎09-07-2023 19:41

on ‎09-07-2023 19:41

lol, it takes a few days for the systems to catch up @Bill1209 

If still no luck you'll need to ask O2 to check it for you.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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