Solved: Phone blocked - Page 2

Anonymous · ‎20-02-2016

Hi all,

I recently lost my job on new years eve and I havent been able to pay 02 for Januarys bill until yesterday. It says it takes 2 hours to unblock the phone, but I made a payment yesterday at 1:30PM but still nothing, also my bank has been credited with taking a payment from 02 but on my 02 still says I have a bill. Can someone tell me what's going on? Lol

I've turned my phone off and on to see if that does anything nut nope

Cleoriff · ‎22-02-2016

Hi @Anonymous Have a look at this http://www.o2.co.uk/help/phones-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-network

You can also do this through My O2..

Veritas Numquam Perit

MI5 · ‎22-02-2016

Your PUK is listed in your MyO2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎22-02-2016

How do you mean when you say cut off. The PUK is for unblocking the phone not unlocking.

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