Phone blocked

[Anonymous]

I have recently been to New York and understandable, I've incurred roaming charges. O2 in all of their wisdom then decided to block my phone. I've basically got a very expensive camera. I've live chatted with them and the person on the other end said they would lift the bar if i paid the roaming charges up front. I told them to go jump and that it would be paid along with my monthly bill. After some negotiating they said they would lift it.That was 2 days ago. Has anyone else been victim to such idiotic behaviour??

[Cleoriff]

@AnonymousThats the rule I think. I cant understand why you didn't get a warning about data use though. The only people who can help are customer services. Ring them (borrow a phone or use a landline if yours is unusable) Speak to customer services. Live chat arent that good at dealing with account issues

https://www.o2.co.uk/contactus

[MI5]

It's a fraud prevention method and is outlined in the T&C's.
Ideally, you should have called before travelling to have any caps lifted as long as you are happy to pay the charges.

[Anonymous]

I suffered the same with another provider.. £500 they wanted upfront.. I told them to go do one.. I bought a PAYG sim and slapped that in..