Solved: Phone bill

Anonymous · ‎04-12-2017

I have paid my phone bill but my o2 app isnt updating and its still saying online that i havent paid it,,, i have the e-mail on my phone telling me that it has been paid but i am still confused,,, can you help me??

MI5 · ‎04-12-2017

You need to call CS http://www.o2.co.uk/contactus (202 from your mobile).
As customers, we can't access your account, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎04-12-2017

You need to call CS http://www.o2.co.uk/contactus (202 from your mobile).
As customers, we can't access your account, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jezza1234 · ‎04-12-2017

In my experience if you pay by D.D then the day your DD is taken it will show £0 outstanding in my O2.

If you pay by debit/credit card it can take a few days to update. If you have not had your service suspended or haven't received a text maeessage stating that your payment is overdue then your payment will have been registered against your account.

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