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PAYG android only home wifi works

Anonymous
Not applicable

Hi guys, I hope you can help me. I have a Samsung android with a PAYG sim.

When at home, I can connect to the Wifif and send wattsapp msg, etc with no problems.

 

However, when I am away from home, and even if I am connected to another wifi, I cannot sent wattsapp messages, not surf the net. Nor can I receive msgs. The notification bar shows that wifi is connected.

 

I tried a few things at home:

- turned off the wifi - couldn't send/receive wattsapp

- sent an ACTIVE text to 2020 and got a message back which I clicked and so in theory my settings should  

  now all be fine. Restarted phone but still no luck.

 

For ref, in my Settings > Mobile Networks > Access Point Names  the option that has the green dot against it is 'O2 Prepay GPRS'.

 

My Mobile Data and Data Roaming option are both ticked.

 

Would really appreciate your help!

 

Harry

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MercedesS
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Hello @Anonymous, welcome to the O2 community! 

We hope it is all fixed by now, please let us know in case you still need help Feedback

 

Thank you for the amazing help @MI5 and @jonsie heart

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PavB
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I had the same problem. Just switched the APN to payandgo, restarted and it works. Thanks!!
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