Solved: Order in progress not updating

Anonymous · ‎23-04-2017

Quick question, I have chosen to upgrade to the Samsung s8 plus with delivery from the 28th,

Myo2 order status still says in progress even though I placed the order 3 days ago,

Am I correct in thinking it won't update until the official 28th release date?

MI5 · ‎23-04-2017

You've missed to pre release orders so yes, you'll get an update the night before with tracking details for the delivery on 28th.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-04-2017

You've missed to pre release orders so yes, you'll get an update the night before with tracking details for the delivery on 28th.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-04-2017

OK great thanks for the info,

At least now I know not to keep checking hourly haha!

Thanks again.

MI5 · ‎23-04-2017

You're welcome.
Enjoy your new phone

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎24-04-2017

It looks like a fantastic phone @Anonymous so definitely worth the wait! Welcome to the forums BTW

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